SHIPPING POLICY

Riley Auto partners with major shipping carriers including FedEx, UPS, DHL, USPS, and EMS. These carriers work with local couriers, allowing us to ship directly to your door. We proudly offer flat rate shipping.

You will be charged at the time you place your order. All payments are subject to verification and approval before shipping, which may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or orders that require additional verification may be delayed or canceled.

Shipping Process

We typically require 2 to 5 business days to fulfill your order and move it to our carrier's sort facility. Some items may take longer, particularly around major holidays (up to 10 days) or when an order includes popular items experiencing stock shortages.

Once your order begins processing through our shipping department, we cannot make any changes, including address modifications. Orders will only be shipped to the address provided at checkout.

We ship only on business days. We do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders containing multiple items, products may ship separately and may arrive on different dates due to differences in our fulfillment partners' locations.

Tracking

All orders are shipped with tracking numbers. You will receive an email with your tracking number once your order has been dispatched to the carrier's sort facility.

For some carriers, tracking information may take several days to update. If your order was placed more than 5 business days ago and there is still no tracking update, please contact us.

Delivery Times

Shipping times vary by destination. Specific delivery dates are not guaranteed. Estimated delivery times are:

Note: The estimates above do not include our 2 to 5 day processing time.

While we make every effort to ensure your order arrives on time, Riley Auto cannot be held responsible for delays caused by factors outside our control, such as customs clearance, holidays, severe weather, labor disputes, or other disruptions.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and customs clearance fees, which are charged once a shipment reaches the destination country. These fees are the sole responsibility of the recipient.

Riley Auto has no control over these charges and cannot predict their amount. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary by country. Please contact your local customs office for more information.

Lost, Stolen, or Damaged Packages

Riley Auto is not responsible for lost, stolen, or damaged packages. If your tracking information shows that your package was delivered but you have not received it, please file a claim with the shipping carrier.

We rely on the carrier's tracking timestamp and delivery confirmation when reviewing damage or return requests. Claims may not be honored if they are not reported promptly.

Wrong Address Disclaimer

It is the buyer's responsibility to provide the correct shipping address before placing an order. We begin processing orders immediately and cannot make changes once an order has entered the shipping process. If the order has already been processed, we cannot retrieve it for an address change.

Feedback

We value your feedback, questions, and concerns. Please email us at rileyautocontact@gmail.com to let us know how we are doing. We take customer input seriously and are always striving to improve.