RETURN AND REFUND POLICY

We love our customers and want you to love your purchase without the stress of being stuck with an item you are not happy with. We understand the difficulties of shopping online, and we work hard to provide top notch service so you always feel confident shopping with us.

Riley Auto will accept, for return or exchange, items purchased from our website within 30 days of the purchase date under the conditions below.

Return Policy

To be eligible for a return, your item must meet all of the following:

• The product is unused and unopened, with the factory seal intact
• There are no visible signs of damage, use, or wear
• All original packaging is intact
• The item is not customized

Because our products are automotive care formulas, opened or used bottles cannot be returned for safety, contamination, and hygiene reasons. Any sign of use or a broken seal will void return eligibility.

Items cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We do not accept the return of opened chemical products, hazardous materials, or flammable liquids or gases once the seal has been broken.

To complete your return, we may require a receipt or proof of purchase (your order confirmation email) with your order number.

For all returns or exchanges, please contact rileyautocontact@gmail.com and provide your order number and the reason for the return or exchange. We will handle your request based on the rules stated on this page.

Exchanges

For all exchanges, please contact rileyautocontact@gmail.com and provide your order number and the reason for the exchange. We will handle your request based on the rules stated on this page.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non refundable.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection status of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

There is often some processing time between financial institutions before a refund is posted (2 to 3 days is normal). If you still have not received your refund after this time frame, please email us at rileyautocontact@gmail.com and allow us the opportunity to investigate the matter further.

Warranty

Our warranty ensures that if your item arrives damaged, broken, or of poor quality, a new replacement will be sent to you at no additional cost. Please note that under the terms of this warranty, refunds are not available for items that are broken, lost, or otherwise affected in a way that falls under warranty coverage. The purpose of this warranty is to provide a replacement for such items, ensuring your satisfaction and confidence in the quality of your purchase without incurring extra expense.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to rileyautocontact@gmail.com within 48 hours of delivery, along with photos of the damage and your order number.

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We use the timestamp information from the tracking link and the delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please email us at rileyautocontact@gmail.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.